Curriculum & Schedule
SEPTEMBER - APRIL SESSIONS: 10am to
1:30pm
LOCATION: John S. Knight Center - 77 E. Mill Street, Akron, OH
44308
September 8, 2010 - WEDNESDAY
Welcome Orientation & Hospitality Industry Overview
-
Susan Hamo, Akron/Summit CVB
- Jim Mahon, Akron/Summit
CVB
- Dean Stanley Silverman, The University of Akron
Summit College
Track 1: Ohio’s Tourism Industry
Amir Eylon, Director - Ohio Tourism
Division
Track 2: Akron City Familiarization Tour
Larry Pentecost,
Northeast Ohio Tours & Conventions
October 12, 2010 - TUESDAY
Track 3: Regional Historic & Economic Overview
Dave Lieberth,
Deputy Mayor – The City of Akron
Track 4: Interpersonal Communications
Thomas G. Beck, The University
of Akron – College of Communications/WZIP FM 88.1
November 10, 2010 - WEDNESDAY
Track 5: Public/Elected Officials & Tourism Advocacy
Melinda
Huntley, Lake Erie Coastal Ohio/OSU Sea Grant Extension
Track 6: Workplace Diversity & Special Needs Visitors
Lee
A. Gill, J.D., The University of Akron Associate Vice President
for Inclusion & Equity/Chief Diversity
Officer
December 8, 2010 -
WEDNESDAY
Track 7: Fiscal Responsibility
Lisa M. Hilling, CPA &
General Services Manager, Bruner-Cox, LLP
Track 8: Conflict Resolution
Gregory R. Bean, Of-Counsel, Stark
& Knoll Co., LPA
January 12, 2011 -
WEDNESDAY
Track 9: Strategies For a Drug Protected Workplace
Phil
Canfora, Chase Protective Corp.
Track 10: Customer Service -
Dos & Don'ts
Robert L. Hunt, Sr., Dept. of Human Resources, The
County of Summit Ohio
EEO/Training Compliance Administrator
February 8, 2011 -
TUESDAY
NOTE: The format for February's two sessions will
be an interactive panel/class discussion!
Track 11/Panel A: Partnerships &
Destination Packaging/Marketing
Kimberlee McKee, Downtown Akron
Partnership
Anne Bitong, Road Runner Akron Marathon
Mary Tricaso,
Akron/Summit Convention & Visitors Bureau (Sp4rts Ohio)
Larry Pentecost,
Northeast Ohio Tours & Conventions
Carol Glessner, Country Coach
Adventures
Track 12/Panel
B: Volunteerism
Bridget Garvin Ambrisco, Cuyahoga
Valley National Park Association
Jessie Raynor, Akron Area Arts
Alliance
Glenda Buchanan, Northern Ohio Golf Charities/Bridgestone
Invitational
March 9, 2011 - WEDNESDAY
Track 13: Authenticity & Brand Loyalty
Jim Mahon, Akron/Summit
Convention & Visitors Bureau
Track 14: Crisis Management
& Creative Problem Solving
Pat Kunklier, hfa (Hitchcock, Fleming &
Associates)
April 13, 2011 - WEDNESDAY
Track 15: Green Tourism
Track 16: Customer Satisfaction
& Customer Service
May 11, 2011 - WEDNESDAY
Luncheon/Graduation of 2nd Annual Academy Class
2011 Zenith Awards Ceremony - 11:30am to
1pm